Terms and Conditions
Introduction
Buying tickets from Settle Stories constitutes an acceptance of
our terms and conditions. It is the customer's responsibility to
retain an up-to-date copy of the terms and conditions as they are
liable to change from time to time. If you have any questions about
these terms and conditions please contact Settle Stories on
info@settlestories.org.uk.
Purchasing
- Concessions, where available, need to be supported by proof
of entitlement. Please bring proof when you collect your
tickets.
- Settle Stories reserves the right to refuse admission.
- All event details are correct at the time of purchase, but
events may be subject to change without notice.
Exchanges and Refunds
- Tickets may be returned to the box office for
resale up to 2 weeks prior to the event. However, returned
tickets will only be put up for resale once the event concerned
has sold out. A £1 handling charge will apply on all resold
tickets and we cannot guarantee a resale will be made although
the box office will endeavour so to do on your behalf.
- Settle Stories is unable to issue refunds except as stated
under 6. and 7. below.
- Settle Stories is unable to replace or refund tickets
that are lost damaged or stolen.
Cancellations
- In the unlikely case that an event is cancelled,
Settle Stories will refund the cost of tickets purchased for
that event. Settle Stories will make all reasonable efforts to
inform you in advance of the cancellation although this may not
be possible. In such circumstances customers should contact the
box office in order to arrange a refund.
- All tickets are sold subject to Settle Stories right
to rearrange events, including cancelling or postponing
performances due to events beyond their control. Settle Stories
reserves the right to change artists and programmes wthout
notice, but we will only do this if it is unavoidable.
These Terms and
Conditions do not affect your statutory rights.
Comments and Complaints
Settle Stories is committed to providing an excellent service. If
you have any concerns, please contact us with your comments and we
will do all we can to put it right for you. We endeavour to respond
to all complaints within 48 hours. Please email
info@settlestories.org.uk.
A view of Settle