Legal & Privacy

Settle Stories Ltd. Privacy Policy

Your privacy and the security of your personal information is extremely important to us. This privacy policy explains how we use your personal data and why. We want you to be fully informed and confident when giving us your personal information.

Your personal data is in safe hands with Settle Stories

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you agree to comply with this Policy.

Who are we?

Whenever you see ‘we’ in this policy, it refers to Settle Stories Ltd. A registered charity in England and Wales:

Company Registration No. 7515653

Registered Charity No. 1141649

If you have any questions about how we use or store your personal data, please email them to post them to, Data Protection Officer,The Joinery, Dawsons Court, Market Place, Settle BD24 9ED.

Settle Stories Ltd. is the sole owner of the information collected. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. The following policies are only in effect for the web pages, newsletters, discussion lists and opt-in announcement lists owned and operated by Settle Stories Ltd.

How do we collect information from you?

We obtain information about you when you purchase tickets, subscribe to our one of our services, contact us about products, make a donation, or if you register to receive our email newsletter from our website

What type of information is collected from you?

The personal information we collect might include your name, address, email address. If you’re using our website we may additionally collect your IP address, and information regarding what pages are accessed and when. If you purchase a product or event ticket from us your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. Settle Stories Ltd. does not store any credit card or banking details on our website.

When we evaluate our events / services we may ask you for other types of personal data to help us understand who our work is reaching. We will make it clear on the point of collection why we are collecting this data.

We may also collect personal data you give us including photographs/videos/clip.

How is your information used?

We may use your information to:

  • process orders that you have submitted;
  • send you communications which you have requested;
  • process a donation that you have made;
  • create a subscription to a service we provide;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • deal with entries into a competition;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • process a job application;
  • market research, internal monitoring and traffic auditing. This information is only examined in aggregate;
  • to deliver customisable content to you

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third party suppliers and service providers

Settle Stories Ltd. will pass certain personally identifiable information on to third party suppliers if it is necessary to complete a commercial transaction or a request. Settle Stories Ltd. will, however, endeavour to pass on only the minimum information necessary to complete the commercial transaction or request.

Statistics and adverts Settle Stories Ltd. may supply statistics to advertisers and/or Third Party suppliers. This information is only supplied in aggregated form, and as such cannot be linked or identified to individual users.


Settle Stories Ltd. will disclose personally identifiable information when required by the law or in the good-faith belief that such an action is necessary to:

  • Conform to the edicts of the law or comply with a legal process served on Settle Stories Ltd.
  • Protect or defend the rights or property of the Settle Stories Ltd. network of sites, or visitors to the Settle Stories Ltd. website.
  • Identify persons who may be violating the law, the legal notice or the rights of third parties.
  • Co-operate with the investigations of purported unlawful activities

Links to other sites

This web site contains links to other sites. Please be aware that Settle Stories is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.


Settle Stories Ltd. takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. All of our users' information, is restricted in our offices and password protected.. Only staff who need the information to perform a specific job (for example, accounts or administration) are granted access to personally identifiable information. Our staff must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL staff are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. If you have any questions about the security at our website, you can send us a message.

Where sensitive information like credit card details or financial information is transmitted, it is done so using SSL encryption through our payment provider.

What are cookies and how do we use them?

Like all other websites, the Settle Stories website uses cookies. Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit and for the functionality of the site. Settle Stories does not use any statistical data about your browsing actions and patterns and does not identify you as an individual. It is only used for example, to remember what items you have put in your shopping cart. This helps us to improve our website and deliver a better more personalised service.

Sensitive information like passwords and credit card details are not stored on cookies placed on the user's system by the Settle Stories Ltd. website. For more information about cookies visit

Your choices

You have the right to the rectification, processing or deletion of your data. You have the right to withdraw your consent and can unsubscribe from Settle Stories email communications at any time.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by unsubscribing in the email newsletter or by contacting us by email: or by telephone: 01729 822292

Further Information

The Data Officer for Settle Stories Sita Brand. If you wish to find out more about how we use and process our data or lodge a complaint about how your data has been used please contact


Updated May 2018